Troubleshoot¶
The Troubleshooting wizard helps the user of MIKE OPERATIONS to configure the system and solve known configuration issues.
Rule¶
A number of rules has been made to help the administrator of MIKE OPERATIONS to solve common configuration issues.
Click the “Analyse all” button to make the wizard search for various configuration issue.
If the rule is valid, The green icon will be shown (
) for rules passed successfully (i.e. no issue was detected). A red icon means
the system has an issue. The button Details will give more information regarding
the selected rule, including how to fix it. The button Troubleshoot will help in
this process.
View log¶
MIKE OPERATIONS logs various issues and errors when they occur.
Click the links to open log locations.
Application Log
Opens the Windows Explorer, displaying the folder where the log of the current user can be found (%temp\dhidss).
Go here to find crash reports and the exceptions caused by invalid data and application behaviour.
Job log
Opens the folder where logs written by the job manager can be found (c:\windows\temp).
Go here to find logs of failing jobs.
Event log
The Windows Event Viewer displays monitoring and troubleshooting messages from windows and other programs.
Additional information¶
This tab contains links to additional information provided by DHI.
DHI FAQ
Will display the DHI FAQ page.
YouTube channel
Will open the DHI YouTube channel, containing various videos about DHI projects and software.
Request training course
Link to DHI Academy, where information about training, research, papers and on how to contact DHI can be found.
Make a support request
Send a mail to MIKE@dhigroup.com for support to solve an issue in a DHI software product.
Database Usage¶
The Database usage wizard helps the user of MIKE OPERATIONS to monitor how the database storage is being used. This provides useful insight when doing database maintenance as it shows what are the items that take the most space on the disk.
Database usage¶
The table shows information about each MIKE OPERATIONS database table. On top of the table size and the number of entries (rows), several details are shown, such as the module it belongs to, the API Namespace it refers to, the name of the entity.
Table details¶
Several tables can be investigated further.
- time_series_value:
For all time-series that are not stored as blobs, the actual time steps are stores in the table time_series_value. The size of table reflects all the time steps of all such timeseries. Clicking “analyse” allows the user to investigate the size of individual timeseries in the database.
- Blob
Blobs are binary objects that are store in the database. In a MIKE OPERATIONS context, those can be model objects (model result file, model folder, model initial conditions, spreadsheets, documents from Document Manager, report templates, etc.). Clicking analyse help the user understanding which manager is using this table and how.
